Trust & Safety
Built to be safe, sound, and fully sorted
Buying, selling, and hiring around collector cars involves real money and real trust. Here's exactly how we protect every side of a transaction — and what you should do on your end, too.
Secure payments, powered by Stripe
Every service payment on Fully Sorted is processed by Stripe, a PCI-DSS Level 1 certified payment provider trusted by millions of businesses worldwide. Card details are handled directly by Stripe and are never stored on our servers. When you book a fixed-price gig, your payment is held securely and only released to the provider once the work is delivered and you're satisfied.
Your data is encrypted
The entire site runs over 256-bit SSL/TLS encryption. Accounts are managed through Clerk, a dedicated authentication provider, so your login credentials are protected by industry-standard security. We collect only what we need to run the platform and never sell your personal information.
Rated by real owners
Our services directory is built on transparency, not pay-to-play. Providers earn their reputation through reviews from the actual owners who hired them and through engagement levels earned by real activity on the platform. You always see the open review record before you book.
Clear refunds & dispute handling
If a job doesn't land the way it should, held funds stay paused until it's resolved. You can report a problem from your order page, and refunds are issued to your original payment method. Listing fees are covered by a good-faith review window — see the policy details below.
Fraud protection
We use automated checks and human review to watch for suspicious listings and activity. For any vehicle purchase, we strongly recommend a professional pre-purchase inspection and a licensed escrow company for significant transactions — Fully Sorted is the introduction, not a party to the sale.
We respond
Real people read every message. We aim to respond to support and trust-and-safety reports within one business day, and provider applications are reviewed within 3–5 business days.
Our policies, in plain English
Listing fee refunds
Listing fees are one-time, up-front charges. If your listing is removed by us for a policy reason before it goes live, or you contact us within 48 hours of a duplicate or mistaken charge, we'll make it right. Reach out any time at chris@fullysorted.com.
Service payment protection
Funds for a booked gig are held after payment and only released to the provider when you accept the completed work. If you report a problem, auto-release is paused while we help both sides resolve it. If the work isn't delivered, you're refunded.
Your privacy
We don't sell your personal information. We share data only with the processors that run the platform (payments, authentication, email, hosting, analytics) and as required by law. You can request access to or deletion of your data, and California residents have additional rights under the CCPA/CPRA.
Vehicle transactions
Listings are owner-provided. Fully Sorted does not take title to, inspect, or guarantee any vehicle. Always inspect a car in person or hire a professional inspector, and verify a provider's licensing and insurance before hiring.
Fully Sorted is a neutral platform that connects owners, buyers, and independent service providers. We are not a party to transactions between users and do not act as an auction house, broker, or appraiser. Value Guide figures are informational estimates, not formal appraisals.